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Quality

Quality is at the heart of our strategy for continuing global success.

Our commitment to quality ensures timely delivery of superior products and services that exceed expectations. It is our commitment to excellence that gives us our leadership position in the global marketplace.

Our primary manufacturing operations in North America, Asia, and Europe are TS16949 and ISO14001 registered for automotive compliance, confirming our commitment to consistently high standards worldwide. Our consumer products are compliant to UL, CE, and CCC. For more information about our quality systems and certifications, we welcome you to contact a regional office near you.

Our quality management team develops standards that continuously regulate and improve quality performance. These standards are part of our philosophy. All quality processes are evaluated using key indicators to coordinate improvement throughout all organizational units.

Quality Policy 

We are committed to satisfying our customers by providing products and services that meet your requirements, and we are dedicated to continual quality system improvement to ensure suitability and effectiveness in a dynamic marketplace. 

Quality Control

We use a cross-functional team approach to quality, which mandates the responsibility for quality across our organization. We apply industry standards, such as APQP, FMEA, ISIR, and PPAP, to ensure successful launches and zero defect level performance. We support customer capacity analysis activities, including Run at Rate and Process Signoff (PSO), and we have integrated lean concepts into our operations, such as work cell balancing, standardized work methods, waste elimination, and 5S. Throughout our processes, we deploy error-proofing measures, which ensure that we prevent defects rather than contain them.

As a global leader, we strive to be the benchmark supplier in our markets. We supply our customers with low cost, zero defect products. We succeed because of the support and commitment of our suppliers and our superior supplier-customer relationships. We purchase our raw materials from dedicated, exceptional suppliers, so that we can provide consistently high quality products at the most competitive prices. We strive for operational excellence in all aspects of our procurement, manufacturing and supply, and customer order fulfillment.

Customer Satisfaction

Continuous improvement is a way of life. One of the key strategies of all our manufacturing locations is to constantly improve our processes. Continuous Process Improvement is a never ending effort to discover and eliminate the main causes of problems. This is how we achieve our high levels of customer satisfaction.